These Terms and Conditions (“T&Cs”) govern your use of the www.echoesinternational.org.uk website and www.first-serve.org.uk website (“Site”). Please read the T&Cs carefully as they affect your rights and liabilities under the law. If you do not agree to these T&Cs, please do not use the Site.
1. Use of the Site
1.1 The Site is provided to you for your personal use subject to these T&Cs. By using the Site you agree to be bound by these T&Cs.
1.2 We may change these T&Cs from time to time. Any change will be posted to this page of the Site. If you continue to use the Site after the date on which the change is posted, your use of the Site indicates your agreement to be bound by the new T&Cs.
2. About the Site
2.1 The information contained on the Site is for general information purposes only and whilst we endeavour to keep the information up to date and correct, we make no representation or warranty of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information on the Site or any Goods you purchase from us via the Site. Any reliance you place on such information is therefore strictly at your own risk.
2.2 The Site may include links through to the websites of third parties (“Other Websites”). These Other Websites are independent of us and the existence of the link does not signify that we endorse any Other Website.
2.3 We do not scrutinise, control, and do not guarantee, the information displayed on Other Websites which may be inaccurate, incomplete or out of date. Your use of the Other Website will be subject to any terms and conditions (including the privacy policy) of the Other Website and you should carefully review before deciding to use the Other Website for any purpose.
2.4 You may not create a link to the Site from another website without our prior written consent.
2.5 We do not promise that your use of the Site will meet your requirements. We cannot guarantee the Site is free of viruses or other harmful computer programs and it is your responsibility to guard against any such problems.
2.6 Although we aim to offer you the best possible service by your use of the Site, we make no promise that the availability of the Site will be uninterrupted and transmission will be fault free. Your access to the Site may be restricted occasionally to allow for repairs, maintenance, amendments or the introduction of new facilities or services. We will attempt to restore access to the Site as soon as we reasonably can. If a fault occurs, or if you feel the Site contains an inaccuracy, please report it to us on danielle@first-serve.org.uk and we will look into the matter as soon as we reasonably can.
2.7 The contents of the Site (including the web address of the Site and all names, marks, logos or other symbols) are protected by copyright, trademarks, design rights and other intellectual property rights. You may print one copy of the material presented on the Site for your own personal, non-commercial, use provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for any purposes any part of, or the material or content on, the Site without our prior written consent. You will not acquire any other rights as a result of accessing or using the Site.
2.8 To the maximum extent permitted by law we hereby exclude liability for any direct, indirect, consequential or other loss or damage incurred by you, or anyone claiming through you, in respect of your use of the Site.
3. Privacy Policy
3.1 If you supply us with any personal data it will be stored in a secure database hosted on a secure site which may be owned or operated by a third party of our choice within the EU.
3.2 We will use your personal data as follows:-
3.2.1 to provide you with information, Goods, products, services or resources you request, or register for, from us;
3.2.2 to allow you to participate in any interactive features of the Site;
3.2.3 for internal administration; and
3.2.4 to notify you about changes to the Site.
3.3 In addition, we would like to use your personal data to provide information to you periodically about our new Goods, products, services or resources, or other information from us, we think you may find interesting. We will only do so if you tick the box on the contact form confirming you want to receive this.
3.4 We will never sell your personal data to a third party and, unless required by law, we will not share your personal data with any third party.
3.5 We may obtain information about your computer and your internet usage by using a cookie file stored on the hard drive of your computer. We may collect information about your IP address, operating system and browser type. You may refuse to accept cookies by activating the setting on your browser which allows you to control or refuse cookies. If you do this, you may be unable to access certain parts of the Site.
3.6 If you use the Site to access Other Websites, please note we have no control over what use will be made of your personal data once you have accessed these Other Websites. You should read any privacy policy displayed on the Other Website before you submit any personal data to the Other Website.
3.7 Please contact us if you have any questions or queries about your personal data we hold as a result of your use of the Site. You may request details of any personal data we hold about you and if you want to do this please contact us on danielle@first-serve.org.uk. A small fee will be payable.
4.Purchases
4.1 This section 4 of the T&Cs relates to goods, products or resources (“Goods”) supplied to you by us, or on our behalf, through the Site or as a result of any other method of distance selling.
4.2 Your order is an offer to buy the Goods from us. There will be no contract of any kind between you and us unless and until we actually dispatch the Goods to the delivery address. At any point up until then, we may decline to supply the Goods to you without giving any reason. At the moment the Goods are dispatched, a contract will be made between you and us.
4.3 Any information we supply to you about the availability of Goods is an estimate only. We cannot be more specific about availability. If we give a dispatch estimate, it will not be a guarantee of the dispatch time and should not be relied upon as such. As we process your order, we will inform you if any Goods you have ordered turn out to be unavailable. If for any reason we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
4.4 Prices payable for the Goods that you order will be made known to you before you place your order and will be confirmed to you in our invoice. Prices are in pounds sterling. If, by mistake, we have under-priced an item we will not be liable to supply that item to you at the stated price even if you have already paid our invoice and we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. If your order is cancelled for any reason before we have dispatched the Goods, we will refund any sums paid by you to us for the Goods.
4.5 All our prices are expressed exclusive of any VAT payable, unless otherwise stated. When ordering Goods from us for delivery overseas, you may be subject to import duty and taxes which are levied once the Goods reach the overseas destination. Any additional charges for such duties and taxes, whether for customs clearance or otherwise, must be borne by you. We have no control over these costs and cannot predict what they will be. If you are an overseas customer, you should check with your local customs office before placing the order with us.
4.6 You must make payment in full to us before we will dispatch the Goods to the delivery address. If required by you, we will issue you with an invoice prior to payment and, in any event, upon payment we will issue you with a receipted invoice. We will only accept payment in pounds sterling.
4.7 Delivery of the Goods will be made to the address specified by you in your order.
4.8 Returns and Refunds Policy:-
4.8.1 Thank you for making a purchase or donation through FirstServe.
Please read this policy carefully. If you are not entirely satisfied with your transaction, we’re here to help.
This is the Refund & Return Policy for FirstServe.
Problems with transactions
We issue refunds within 14 days of the original transaction
We recommend contacting us for assistance if you experience any issues or have any concerns regarding your on-line transaction.
4.8.2 Returns:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund using your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
4.9 Contact us
If you have any questions about our Returns and Refunds Policy or wish to claim a refund or make a return, please contact us:
By phone on the following number – 03300 563334; or
By email to – danielle@first-serve.org.uk
4.10 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
4.11 We will not be responsible for any delay or failure to comply with our responsibilities under this section 4 if such delay or failure is caused by circumstances beyond our reasonable control. This does not affect your statutory rights.
4.12 Your rights and obligations under this section 4 are personal to you and you may not assign or otherwise transfer such rights and obligations to a third party. No third party to whom you purport to assign or otherwise transfer your rights and obligations will have any enforceable rights against us.
5.General
5.1 We make no promise that content on, or accessed through, the Site is appropriate for use in locations outside the United Kingdom and accessing the Site from territories where its content is illegal or unlawful is prohibited. If you choose to access the Site from locations outside the United Kingdom you do so on your own initiative and at your own risk and are responsible for compliance with local laws.
5.2 These T&Cs are governed by, and are subject to, the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. The courts of England Wales will have exclusive jurisdiction over any claim arising from, or relating to, your use of the Site or these T&Cs.
5.3 The Site is owned by and is the sole property of Echoes International, a registered charity registered in England and Wales with charity number 1173851 and whose principal place of business is at 124 Wells Road, Bath, BA2 3AH, United Kingdom. In these T&Cs, the words “we”, “our” and “us” refer to Echoes International (FirstServe).